Emergency Assistance

Emergency travel assistance is covered by your Travel Emergency benefits, including:

  • Arranging the communication of urgent messages to your or your dependant’s family members or business partners
  • Assisting in locating an appropriate, licensed health care provider, clinic or hospital
  • Assisting in locating legal counsel in the event of a serious accident
  • Confirming coverage and, if necessary, coordinating payment to the hospital and/or licensed health care provider
  • Contacting your or your dependant’s family, business partner or family healthcare provider
  • Coordinating claims processing and negotiating health care provider discounts
  • Monitoring medical treatment and keeping your family members informed
  • Providing a response in most major languages

To contact a medical travel advisor in the event of an emergency, please see Accessing Emergency Medical Assistance for details.

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Fax: 780-438-5304
Toll Free: 1-877-438-4545
Allendale Centre East
Suite 301, 6104-104 Street NW
Edmonton, AB T6H 2K7
Contact Centre Hours
Sept - June: 7:30 a.m. – 5 p.m.
July - Aug: 8 a.m. – 4:30 p.m.
Reception Hours
Open for scheduled meetings:
Video and phone: 7:30 a.m. - 3:30 p.m. 
In-person: 9:15 a.m. – 3 p.m.
(closed 12:15-12:45 p.m.)
Monday to Friday
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